Well Spotted.

By zm the studious bloke:

from the annual report, passenger trips have increased 11% from 2002 – 389.7m to 434.9m. However, car kilometres operated dropped from 81.4m to 77.1m. SMRTC has been aggressively cutting costs by cramming as much as people into each train and reducing frequencies since 2004, to maximise shareholder value.

You can download SMRT’s annual report here.

I have excerpted the relevant table from the 2007 annual report:
SMRT’s cost-cutting

This shows that the more crowded trains aren’t just an illusion of grumpy commuters. Average operating car occupancy rose by more than 10% between 2002 and 2007.

Now look at their financial statistics:
SMRT’s 2007 profits

Railway EBITDA per car kilometre, a measure of profit, rose by more than 10% as well between 2002 and 2007. Total car kilometres had dropped, but by only about 5%, so overall their profits rose.

All this makes their following self-praise rather nauseating:
patting yourself on the back

You know that someone is lying through his teeth when he uses the phrase ‘quantum leap’.

7 Responses to “Well Spotted.”


  1. 1 Johnny Malkavian January 23, 2008 at 11:29 am

    Why take it lying down?

    Declare war.

    Leave rubbish behind. Plant your booger on the dividers and poles. Spill food, spill drinks, and if you have the balls, stick chewing gum on the doors so they can’t close.

    Let’s drive up the cost of keeping the trains running, and the experience of taking the train as unpleasant as possible.

  2. 2 mr.udders January 23, 2008 at 1:10 pm

    That’s just plain stupid, inconsiderate and totally Singaporean in the mode of looking for a quick-fix solution for a long-term problem.

    The ones who suffer first from your suggested course of action are the other passengers who board the train when you leave.

    The longer term solution really lies with making better management decisions, but until someone can break through the hegemony of those in the upper echelons of power, the common people will still suffer.

  3. 3 fiz January 24, 2008 at 4:18 am

    Believable yet unbelieveable. Next thing I know the toilet cubicles smaller than a grave, my burgers from Macdonalds are only 3 inches and starbucks have thicker foam cups.

  4. 4 Johnny Malkavian January 25, 2008 at 1:12 am

    @udders

    “The longer term solution really lies with making better management decisions, but until someone can break through the hegemony of those in the upper echelons of power, the common people will still suffer.”

    I’d sooner see the common people descend into anarchy and hedonism than to let them believe that it’s OK to suffer.

    Years of civil obedience has led those in power to think they can do whatever they want and get away with it. Until they can show the common people the respect they deserve, I do not think this should continue.

  5. 5 sieteocho January 29, 2008 at 9:37 pm

    Their KPIs are profits, so what do you expect them to do? You cannot both put profits first and your customers first. The overriding purpose of the corporation is currently assumed to be profit, and that’s what’s causing problems.

    Anyway I think this post is missing 1 very important excerpt: the shareholder breakdown. Temasek owns > 50% and that is only to be expected. The next few biggest shareholders are institutional investors. Write to them and ask them whether it’s possible to stop squeezing commuters (in more ways than one) for profits. Ask them to dump their stock, or to call for action in shareholder meetings.

    Identify the funds that are investing in SMRT stock and make public that there is a direct connection between them and people being taken for a ride in more ways than one.

    I’m sure that the guy who suggested wrecking public property has his heart in the right place but you should try fucking the system through proper channels first.

  6. 6 Irritated May 30, 2008 at 1:53 am

    Let’s start something to voice our irritation. I am really irritated at the amount of breakdowns that I experience EVERY other day.


  1. 1 got pussies Trackback on November 7, 2014 at 10:43 am

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